We are Here to Help
Sometimes, units break. Fortunately, we have the expertise to fix them. Our APC-trained technicians expertly perform over thirty “checks” and reconfigurations to recertify units to APC specifications and add years to their lives. As the only company that has access to APC’s Engineering Change Orders, units leaving our shop often work better than the original.
Product User Manuals
The product user manuals can be found on individual product pages.
Take a Look!Common Questions and Answers
Are the UPS that CoastTec sends new?
A. All CoastTec UPS are APC Factory Recertified with brand new batteries. All UPS go through CoastTec’s 30-Step Recertification Process.
What is the warranty on the UPS CoastTec sends?
A. All Smart-UPS units include a Full Two-Year Warranty on the UPS and battery. Back-UPS units, RBCs and accessories include a Full One-Year Warranty.
What is the standard turnaround time get a replacement UPS?
A. CoastTec tries to fulfill any CPP request by next business day. The UPS will ship out FedEx Ground.
Can I get overnight shipping?
A. Yes, CoastTec can expedite shipping anywhere in the continental United States.
What if I do not have personnel to install the UPS?
A. CoastTec offers nationwide tech coverage to handle any installations of our UPS. Simply request a technician install when requesting a UPS and CoastTec will work with customer to set up a time to have our tech swap out the UPS and return the old UPS.
What does refurbished mean?
A.
