CoastTec accepts warranty returns of all items within the standard factory warranty period applicable. See CoastTec Limited Warranty for details

CoastTec accepts non-warranty returns of all items under the following circumstances:

CoastTec will accept returns of units and/or parts purchased within 30 days from the day the order is shipped. No returns will be accepted after 30 days. Only returns with a RMA number will be accepted. To obtain a RMA number you must speak with a CoastTec representative. Unless the return is the result of a CoastTec error, a 25% restocking fee will be applied to all returns. Unless the return is the result of a CoastTec error, return shipping and handling charges will be the responsibility of the customer Unless the return is the result of a CoastTec error, original shipping and handling charges are not refundable.

CoastTec cannot accept non-warranty returns of a unit we reconditioned on behalf of a customer (i.e., a customer’s unit that we serviced, as opposed to a unit purchased straight from CoastTec).
Please return items in as-new condition, disassembled, in original packaging and properly packaged (some of our larger units may require a new box for return shipping; if this is the case, we will inform you during the RMA process and ship an empty box to you). All packing slips, UPC tags, manuals and any accessories must be returned as well. Stickers, labels, and serial numbers must be clean, as-new, intact and in their original positions. The unit must contain the original CoastTec-installed batteries. The unit must also contain the original CoastTec-installed/provided bezel as appropriate. Failure to comply will result in the product being returned to you and no credit issued.

Collection of product

In most cases, CoastTec will coordinate the return shipping following the issuance of the RMA. Return shipping will typically be by FedEx Ground or LTL/Common Carrier freight. In a case where we authorize the customer to handle return shipping on their own account, items must be returned via approved shipping method. Most of our products are bulky and heavy and can be damaged if not shipped properly. If a customer arranges its own shipping/freight, it is responsible for any damage claims that may result during shipping. In all cases, please follow the CoastTec representative’s direction as far as affixing labels and identifying the product(s).

Refunds

Once the return is received, please allow 7-10 business days for the credit to appear on your account. The credit will be net of any collection, restocking, or freight fees that are applicable. The credit will be made toward whatever form of payment you used when making your original purchase (i.e., credit card, check, PayPal, etc.).

Reminders

We must receive the return within 30 days after you receive your RMA number. The RMA number will expire on the 31st day after it was issued, at which time any returned product/s will be refused.

Please note that we can refund shipping costs only if the return is a result of our error.

For technical support or customer service, please call 410-521-1000 during regular business hours (9am-5pm EST, Monday through Friday except for holidays)

DELIVERY STANDARDS

Products will be delivered to and services will be performed at agreed-upon locations for the agreed upon payment. CoastTec is responsible for the insurance and care of products and Services up to the point of delivery. Once delivery has occurred then the insurance and care of products and services are customer’s responsibility and Customer should insure the same in accordance with prudent business practices.

A customer’s desire for shipping of full versus partial orders should be discussed with a CoastTec representative at the time the order is placed. We will contact you if a web order results in a potential partial shipment.

Orders typically leave our factory between 2 to 4 business days after the order hits the factory floor or 2-4 business days after a customer unit arrives at our factory (in the case of a reconditioning service). Typically, orders placed after noon do not hit the factory floor until the following morning (or Monday morning for an order on Friday or over the weekend). We make every effort to get orders out as fast as possible – sometimes even faster than the 2-4 day average. But customers should consider this full estimated window when placing an order. Sometimes circumstances beyond our control (especially “acts of God”, such as weather events) may delay shipping beyond our standard window. When this happens, we make every effort to alert customers and to get back on schedule as soon as possible.

“Rush” production is often available for an additional fee. Please discuss with a representative. (Please note that in the absence of a rush fee or prearranged service contract, CoastTec’s policy is to recondition each unit in the order it was received.)

CoastTec typically ships via small parcel ground service (FedEx or UPS) or Freight (LTL, common carrier). The decision is made based on many factors, including the size/weight of the unit (typically over 150 lbs. must go freight), the specific product (some may require special handling), and the destination. The time in transit is a function of the carriers’ published schedules and typically ranges between 1-7 business days in the continental USA. Special arrangements must sometimes be made to ship to Alaska, Hawaii, and international destinations.

Express shipping may be available for an additional charge depending on the size/type of the product and the final destination. Please discuss with a representative.

Estimated times for delivery are targets only and Seller shall not be responsible for late delivery.

There will be no shipments made during any of the holidays that CoastTec observes. In the event that the Products have not been delivered in a reasonable time, then Customer should call 410-521-1000 giving their Order number and such other details as may be available to assist CoastTec to track the status of the delivery and to give a new anticipated delivery date. Where the new anticipated delivery date is more than one month from the initial delivery date then Customer shall have the right to cancel the Order for a full refund. Customer shall have no other rights against Seller for the delay to delivery.

Customer shall sign for delivery of the Products upon delivery to the agreed location. In the event that Seller or its agents should seek to deliver Products and Services to the agreed location and delivery cannot be made due to the absence of Customer or its agents or a signatory then Seller reserves the right to charge repeat delivery charges to Customer. Such charges may vary and shall be payable by Customer on receipt of Seller’s invoice for the same.

ADDITIONAL TERMS & CONDITIONS

Price & Payment

The Price of the Products and Services is stated in the Web Site or in the Quote / Order provided by CoastTec. Shipping charges are identified separately to the Price of the Products and Services, unless otherwise noted. Prices are quoted is Us Dollars and are subject to change without notice. Prices exclude shipping, handling and taxes unless otherwise noted. The customer is responsible for shipping charges and other sales taxes as specified. CoastTec will only charge sales/use tax on orders shipped to the states where it has declared nexus. For orders shipped to any other state, sales/use tax is the responsibility of the customer. In the event a taxing authority assesses CoastTec for these taxes and/or any interest or penalties due to Customer not paying these taxes, Customer agrees to pay them or reimburse CoastTec if CoastTec pays them. Shipping, handling, and other taxes/fees may apply separately for international shipping (e.g., Canada). We accept VISA, MasterCard, American Express and Discover-Novus credit cards as well as PayPal for payment for website purchases. We also accept checks and EFTs for payment of orders placed with our representatives directly. Payment in US dollars ($US) is the only acceptable form of payment. Payment by credit card shall be made at the time of purchase. If credit is extended, CoastTec will expect payment consistent with the agreed upon terms.

Acceptance

Acceptance of Products and Services is deemed on delivery to the location agreed for delivery as set out in the Contract / Order. Title to Equipment passes on acceptance after complete payment has been received by Seller.

In the event of any defects in Product or Services discovered after delivery then Customer may make a warranty claim for the relevant Product in accordance with the standard warranty as described in the accompanying documentation. The customer has the duty to notify visible damages to the goods delivered to the carrier.

Other

Unless otherwise noted, CoastTec units do NOT come with any additional accessories (such as cables or network cards). Accessories are often available separately- please inquire if you are interested.