Customer Highlight: FiNance

Banking and financial sectors are the lifeline of the entire business community. Every day, thousands of transactions take place in the banking and financial sectors which enable smooth operations of other businesses. In the modern society, banking and financial services are not only in the traditional way like bank branches or ATMs. As the intensive application of internet, call center banking, on-line banking and mobile banking are also popular and well accepted by customers. In a field notorious for high customer turnover, banks must provide optimal customer experience with minimal downtime in order to maximize retention.

CoastTec will set up a CPP Tracker, which is a dynamic web-based tool giving the customer full access to log in at any time to view the account. The CPP Tracker provides all info including: credits purchased, credits remaining, model number, serial number, warranty start and end dates, address where the UPS shipped, and all info on returned assets. The CPP Tracker can also be customized with any information the customer would like to add.